At Robertson Gadget, we want our customers to have a clear and straightforward experience when purchasing mobile phone accessories. This Refund & Return Policy explains the conditions for returns, exchanges, and refunds for eligible purchases made through our website.
1. 30-Day Return Period
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item must generally meet the following conditions:
The item was purchased directly from Robertson Gadget.
The return request is submitted within 30 days of delivery.
The product is unused and in resalable condition.
The product is returned with its original packaging, accessories, manuals, and other included materials, where applicable.
The product is not damaged due to misuse, improper handling, or unauthorized modification.
Proof of purchase or valid order information is provided.
Items that do not meet these requirements may be refused or may not qualify for a full refund, subject to applicable law.
2. Non-Returnable Conditions
For hygiene, safety, or product-protection reasons, certain products may not be eligible for return if they have been opened, used, damaged, or otherwise altered after delivery.
Products damaged through misuse, accidental damage, improper installation, unauthorized modification, or normal wear and tear may not qualify for a return or refund.
If you are unsure whether an item qualifies for return, please contact our customer service team before sending it back.
3. Return Process
To request a return, please follow these steps:
Contact Robertson Gadget within 30 days of delivery using the contact information below.
Provide your order number, name, contact information, and the reason for the return.
Our customer service team will review your request and provide return instructions if the request is eligible.
Carefully package the product, preferably using the original packaging and including all applicable accessories.
Send the approved return to the return address provided below or in the return instructions.
Once the returned item is received and inspected, we will determine whether the return meets the requirements of this policy.
Please do not send a return to an address that has not been confirmed by our customer service team if your return requires specific authorization or instructions.
4. Return Address
Robertson Gadget 1122 N Middleton Dr NW Calabash, NC 28467 United States
Please ensure that the package is securely addressed and includes sufficient order information to help us identify the return.
5. Return Shipping Costs
If a return is requested because the product is defective, damaged upon arrival, or incorrectly sent by Robertson Gadget, we may provide an appropriate return solution in accordance with applicable law.
For returns due to reasons such as ordering the wrong product, changing your mind, or no longer needing the item, the customer may be responsible for applicable return shipping costs unless otherwise required by law or agreed upon by Robertson Gadget.
6. Exchanges
Eligible products may be exchanged within 30 days of delivery, subject to the following conditions:
The item meets the return eligibility requirements.
The exchange request is submitted within 30 days of delivery.
The replacement product is available.
The original item is returned and received in acceptable condition.
To request an exchange, please contact our customer service team before shipping the product back. Provide your order number and explain which product you would like to exchange.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact Robertson Gadget as soon as reasonably possible after delivery.
Please provide:
Order number.
Description of the issue.
Photographs of the product and packaging, if requested.
Any other information reasonably necessary to evaluate the issue.
After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, repair where applicable, or refund.
8. Refund Processing
Once an eligible return has been received and inspected, Robertson Gadget will process the approved refund.
Refunds are generally processed within 3 business days after the return has been approved.
The refund will normally be issued to the original payment method used for the purchase. After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment service provider.
9. Partial Refunds
In certain circumstances, an approved return may qualify for a partial refund rather than a full refund. This may apply when an item is returned with missing components, damaged packaging, signs of use, or other conditions that affect its resale value, to the extent permitted by applicable law.
We will communicate the applicable refund amount when the return is reviewed.
10. Returns Without Prior Contact
Customers should contact Robertson Gadget before sending a return whenever possible.
Unidentified or unauthorized returns may require additional processing time, and we may be unable to process the refund until sufficient information is provided to identify the order and verify the return.
11. Refund Exceptions
Nothing in this Refund & Return Policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
If a specific situation is governed by mandatory consumer protection requirements, those requirements will apply.
