At Robertson Gadget, we are committed to providing a clear and reliable shipping experience for customers in the United States. Please review the following Shipping Policy before placing an order.
1. Shipping Area
Robertson Gadget currently ships within the United States only.
All orders placed through our website are restricted to U.S. shipping addresses. During checkout, customers must provide a valid U.S. shipping address. Orders cannot be shipped to addresses outside the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders are not normally processed on weekends or U.S. federal holidays. Processing may take additional time if there is an issue with payment authorization, product availability, or incomplete shipping information.
3. U.S. Shipping Time
After an order has been processed and shipped, the estimated domestic delivery time within the United States is generally 3–7 business days.
Please note that delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is submitted.
The total amount shown at checkout represents the shipping charge applicable to the order based on the available shipping options and delivery address.
5. Shipping Carriers
Robertson Gadget may work with established U.S. delivery carriers to fulfill customer orders, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The carrier used for a particular order may vary depending on the package, destination, service availability, and operational requirements.
6. Order Tracking
When tracking information is available, it may be provided to the customer through an order or shipping notification.
Customers can use the tracking information provided to monitor the progress of their shipment through the applicable carrier’s tracking system.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully verify your name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.
Robertson Gadget is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer. If an order is returned to us because of an incorrect address, additional shipping arrangements may be required before the package can be sent again.
8. Delayed or Missing Packages
Although we work with established delivery carriers, delivery delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, incorrect addresses, transportation issues, holidays, or other unforeseen events.
If your package appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your order information so that we can assist you in reviewing the shipment status.
9. Damaged Packages
If your package arrives visibly damaged, please contact Robertson Gadget as soon as reasonably possible after delivery.
We may request photographs of the package and the affected product, as well as your order information, to help us evaluate the issue and determine the appropriate resolution.
10. Delivery Address Restrictions
We currently accept orders for delivery to valid addresses within the United States. Certain delivery locations or address types may be subject to carrier restrictions or additional delivery limitations.
Customers should ensure that the shipping address provided at checkout can accept deliveries from the applicable carrier.
11. Changes to This Shipping Policy
Robertson Gadget may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier arrangements, or applicable requirements.
Any updated version will be posted on this page with a revised effective date.
